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Policies

We can be reached via e-mail at: mary@greengrowlightsonline.com

Secure Shopping Policy

You can shop at www.greengrowlightsonline.com with confidence. We have partnered with  Authorize.Net,

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram, to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. www.greengrowlightsonline.com is registered with the Authorize.Net Verified Merchant Seal program.

Shipping and Delivery

We ship Monday through Friday.  Orders are shipped the next business day.  All orders are shipped discreetly in plain brown boxes.  Shipping is calculated by weight and zone through UPS.

Return Policy 

All returns require a Return Merchandise Authorization(RMA). Returns without an RMA will incur a 35% restock fee.  An RMA must be requested within 30 days of the original invoice date for non-defective product.  Thereafter, all sales are final.  All items must be returned in "as new" condition in the original packaging and have all accessories blank warranty cards and owners manuals.  Returns will be charged a 20% restock fee unless a replacement order of equal or greater value is placed at the time of the RMA.  Shipping charges are non-refundable.  When returning a product, use a carrier that has tracking capabilities.  The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.  

 

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

 

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